Official Partner company name
TEAM IM

Country
USA

Name & Job Title (of interviewee)
Doug Thompson, CEO

How long have you been an M-Files Solution Partner?
We have been an M-Files Solution Partner for 8 years.

Why did you choose to become a Solution Partner?
TEAM IM has operated for nearly 25 years in the content management space. As the market became more accessible and less about the giant players, we knew that identifying and partnering with solutions which disrupted the status quo would be critical. When we discovered M-Files almost a decade ago and saw how the solution approached the challenges of content management, we immediately understood the value a strong relationship would bring to our customers – and we couldn’t be happier with the continued results.

What solutions do you have in the M-Files Solution Partner program and why did you choose to build them?
We’re very proud to have developed several M-Files solutions which expand the platform and our customers’ capabilities. Our first, and most popular, is AutoRecords for M-Files. AutoRecords brings audit, compliance, and records management to customers who need the ability to apply strict controls, but with a modern, automated approach that is easy to achieve.

We also have ABBYY Vantage for M-Files, an incredibly powerful and flexible solution which incorporates AI-assisted Intelligent Document Processing (IDP) into M-Files. With this, documents flow smoothly between services for automated recognition, classification, and extraction, and data ends up back in M-Files where it can action workflows and supercharge search.

Our third Solution is Inspection Management. This is an app that can be deployed on desktop, tablet, and mobile devices and enables the back office to deploy customized field surveys (inspections) to collect data of every kind – from simple checkboxes to pictures and video to geolocation to IoT device data – even in areas with no signal at all. The solution is seamlessly integrated with M-Files to securely transfer and store collected data, power workflows, and even establish records.

What value do your solutions bring to customers and how do you differentiate yourselves in the market?
We address audit and compliance with AutoRecords for M-Files, intelligent document processing (IDP) with our ABBYY Vantage for M-Files integration, and onsite field inspections across a dozen verticals with Inspection Management, our mobile tool which is integrated with M-Files.

Our solutions expand M-Files capabilities into specific business needs, allowing our customers to leverage their M-Files investment for even greater ROI. “Do more with what you’re paying for,” is a common slogan we use!

Do you target any specific industry or region?
We don’t target any specific industries with our services, support, and solutions, but we’ve had great success with public sector, construction, finance, and accounting – typically in North America. However, we have customers in the Asia Pacific region and Europe, the Middle East, and Africa as well.

What excites you most about the Solution Partner Program?
What excites us most is the spirit of real partnership that the program fosters. It’s truly a collaborative ecosystem that provides valuable access to resources, training, and support, empowering us to stay at the cutting edge of information management. This environment ensures we can deliver incredible value and innovative solutions to all M-Files customers.

The opportunity to work closely with the M-Files team and other partners is a key differentiator of the program. This collaboration allows for the sharing of best practices and the co-creation of solutions. We are incredibly optimistic about the future and the continued success we can achieve together through this outstanding partnership.

One last comment, fun story or quote:
M-Files IMPACT Global Conference 2025 in Athens, Greece was a great occasion to meet with all the M-Files partners and M-Files leadership. We were also awarded the "2025 M-Files Partner Hero Award: Help Others" recognizing our efforts within the M-Files partner ecosystem.

About your company:
For nearly 25 years TEAM IM has been delivering high-value content management and unstructured data solutions for our customers. TEAM IM’s local and international knowledge, paired with our broad but deep experience across numerous sectors and technologies, has allowed us to provide valuable insight to our clients and to develop practical solutions to solve real business problems.

Website:
http://www.teamim.com

Follow TEAM IM:
LinkedIn (TEAM IM)
TEAM IM ANZ
Doug Thompson

Success Stories:

• Blattner – AP Processing (M-Files & ABBYY)
• Blattner – Contract Management (M-Files & DocuSign)
• Fulton Hogan – M-Files Implementation
• Fulton Hogan – Inspection Management
• HHB – Document Mgmt (M-Files, Xero, CCH Axcess, & DropboxSign)