Yohan Lobo, Senior Industry Solution Manager at M-Files

In the rapidly evolving landscape of insurance technology, generative AI (GenAI) has emerged as a transformative force, changing the way companies interact with customers and streamline operations. As insurers increasingly adopt GenAI, they face a crucial challenge: striking a balance between meeting consumer demands for efficiency and maintaining data accuracy and integrity. Consumer satisfaction in the insurance industry has seen a noticeable decline, prompting organizations to embrace AI solutions to enhance customer interaction, expedite quoting processes, and improve product delivery. However, the hasty implementation of AI tools without a solid foundation of data reliability poses risks that could ultimately degrade user experiences and damage trust.

Read the full article on Is Speed Sacrificing Accuracy in AI for Insurance? | B2B Daily